Frequently Asked Questions

When you place your order, you can add your delivery address which can be different to the invoice address. The delivery address can unfortunately not be altered after the order has been received and processed.

Yes, when the delivery is done in Pretoria or Witbank, all other areas are delivered through a courier service which makes it difficult to set a specific time and date.

Yes, you are able to collect from our main offices, just call us in advance on 012 348 4309 or email us at info@supplyguy.co.za to check if we have the item at our main office or to get it ready for your arrival. Our main office address is-

The Supply Guys
Unit 8, The Factory
N4 Gateway Industrial Park
Willow Park Manor, Pretoria
0184

We update our website on a regular basis to inform you of our stock levels. In case we do not have stock of a particular item we can normally get that item within a couple of working days. If you would like to check the stock of an item, please call our sales team on 012 348 4309

By using the link provided and your tracking number (waybill number) you can track all couriered parcels. We make use of The Courier Guys as our delivery partner in areas outside of Pretoria and Witbank. All orders delivered in Pretoria and Witbank cannot be tracked through The Courier Guys website as we deliver it ourselves. Please phone our office on 012 348 4309 if you have any problems.

If no-one is home or at the office to collect the parcel, the courier will call to arrange a new delivery date. If the parcel is not delivered within a certain time, it will be returned to us, and an additional courier fee will be charged to deliver the parcel a second time. If you are not sure about deliveries, please call our sales team on 012 348 4309

We support all major payment methods through our secure encrypted website which include Credit Card, EFT etc.
We also accept cash and card payments at our offices.

We aim to despatch all orders within 1 working day and the couriers will deliver the order within 1-3 working days. In the event that we are out of stock we will call you to let you know.

CUSTOMER SUPPORT

Phone – Email – Social

We can assist you with any queries on all the major platform.

SECURE PAYMENT

PCI-DSS Level 1 Compliant

Extended Validation SSL with 2048-bit encryption, the highest level encryption available.

BUY BULK

at Discounted Prices

Receive discount on all bulk order or open a business account for special pricing.

NATIONWIDE SHIPPING

South Africa

1-3 Days on Stock / 1-7 Days Other Items
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